Privacy policy

At Malena London, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard your personal data when you visit our website, place an order, or interact with our services.

Malena London is operated by EVERMONT BRANDS LLC, a company registered in the State of Florida, United States, serving customers across Europe through our online store.

This Privacy Policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

GDPR Compliant

Secure Data Processing

Encrypted Transactions

Transparent Data Practices

1. Who We Are

Malena London is an online retailer specialising in genuine leather bags and leather accessories.

For the purposes of applicable data protection legislation, EVERMONT BRANDS LLC acts as the data controller for personal information collected through this website.

If you have any questions regarding this Privacy Policy or the way we process personal data, please contact us using the information provided in Section 13.

2. Information We Collect

Information You Provide Directly

We may collect information including:

  • Full name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Telephone number;
  • Payment information;
  • Order history;
  • Customer support communications.

Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address;
  • Browser type and version;
  • Device information;
  • Operating system;
  • Website usage data;
  • Referral sources;
  • Cookie and tracking data.

3. How We Use Your Information

We process personal data only where we have a lawful basis to do so.

These lawful bases may include:

Contractual Necessity

  • Processing and fulfilling orders;
  • Providing delivery services;
  • Managing returns and refunds;
  • Providing customer support.

Legal Obligations

  • Complying with tax requirements;
  • Maintaining accounting records;
  • Meeting legal and regulatory obligations.

Legitimate Interests

  • Preventing fraud;
  • Protecting website security;
  • Improving website functionality;
  • Enhancing customer experience.

Consent

  • Sending marketing communications;
  • Using non-essential cookies;
  • Providing personalised promotional content where permitted.

4. Payment Processing

Payments are processed securely through trusted third-party payment providers.

Malena London does not store complete credit card or debit card information on its own servers.

Payment providers process payment information according to their own privacy, security and compliance standards.

5. Sharing Your Information

We may share personal information with carefully selected service providers where necessary to operate our business, including:

  • Payment processors;
  • Shipping and logistics providers;
  • Technology and hosting providers;
  • Customer support platforms;
  • Analytics providers;
  • Marketing service providers.

We do not sell, rent or trade personal information to third parties.

6. International Data Transfers

As Malena London operates internationally, personal information may be processed or stored in countries outside the European Economic Area (EEA).

Where such transfers occur, we implement appropriate safeguards designed to protect personal information in accordance with applicable data protection laws, including GDPR requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil contractual obligations;
  • Meet legal and tax requirements;
  • Resolve disputes;
  • Prevent fraud;
  • Maintain business records.

When personal information is no longer required, it is securely deleted or anonymised where appropriate.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Access your personal data;
  • Correct inaccurate information;
  • Request deletion of your personal data;
  • Restrict processing;
  • Object to processing;
  • Request data portability;
  • Withdraw consent where consent has been provided.

To exercise any of these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure website functionality;
  • Improve user experience;
  • Analyse website performance;
  • Measure marketing effectiveness;
  • Support essential store operations.

Some cookies are essential for website operation, while others require your consent before being activated.

For additional information, please refer to our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures designed to protect personal information against:

  • Unauthorised access;
  • Disclosure;
  • Alteration;
  • Loss;
  • Misuse.

While no online environment can guarantee absolute security, we continuously work to maintain high standards of security and data protection.

11. Children's Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child, we will take reasonable steps to remove such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page, and the most recent version will always be available through our website.

13. Contact Information

Brand: Malena London

Operated by:
EVERMONT BRANDS LLC

Business Address:
9380 SW 72ND ST
SUITE B 214
MIAMI, FL 33173
UNITED STATES

Email:
contact@malenalondon.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Central European Time – CET)

Customer support is available during standard European business hours to assist customers across our service regions.

We aim to respond to all enquiries within 24 business hours.

 

Last Updated: June 3, 2026