Terms of service

These Terms of Service govern your use of the Malena London website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms of Service.

Malena London is operated by EVERMONT BRANDS LLC, a company registered in the State of Florida, United States, serving customers across Europe through our online store.

These Terms are designed to comply with applicable consumer protection laws in the regions where our products and services are offered, including the European Union (EU) and the European Economic Area (EEA).

Transparent Terms

Secure Transactions

Customer Rights Protected

European Market Focus

1. About Us

Malena London is an online retailer specialising in genuine leather bags and leather accessories.

The website is operated by:

EVERMONT BRANDS LLC
9380 SW 72ND ST
SUITE B 214
MIAMI, FL 33173
UNITED STATES

By using this website or placing an order, you agree to these Terms of Service.

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian;
  • The information you provide is accurate and complete;
  • You are legally capable of entering into binding agreements.

3. Orders & Contract Formation

When you place an order, you will receive an order confirmation email acknowledging receipt of your order.

This confirmation does not constitute acceptance of your order.

A purchase contract is formed only when your order has been dispatched.

We reserve the right to refuse, limit or cancel orders where:

  • A product becomes unavailable;
  • Pricing or product information errors occur;
  • Fraudulent, suspicious or unauthorised activity is suspected;
  • Legal or regulatory requirements prevent fulfilment.

4. Pricing & Payment

All prices displayed on our website are shown in the currency selected by the customer or displayed on the relevant storefront.

Applicable taxes, duties or import charges may vary depending on the destination country and applicable regulations.

Payment must be made in full at checkout using one of our approved payment methods.

We reserve the right to update prices at any time. Confirmed orders will not be affected by future pricing changes.

5. Shipping & Delivery

Shipping times, delivery estimates and fulfilment information are detailed in our Shipping Policy.

Delivery estimates are provided in good faith but are not guaranteed.

Delays caused by customs authorities, carriers, weather conditions or other circumstances outside our control may occasionally occur.

6. Returns & Refunds

Your rights regarding cancellations, returns, refunds and exchanges are explained in our Return & Refund Policy.

Nothing within these Terms limits any consumer rights that may apply under applicable law.

7. Product Information

We make every reasonable effort to ensure that product descriptions, images, specifications and pricing information are accurate.

However, minor variations may occur due to:

  • Screen settings and device displays;
  • Photography and lighting conditions;
  • Natural characteristics of genuine leather.

As Malena London specialises in genuine leather products, slight variations in grain, texture, markings and colour tone are natural features of authentic leather and do not constitute defects.

8. Intellectual Property

All content available on this website, including text, graphics, images, product photography, branding, logos, designs and website content, is owned by or licensed to Malena London unless otherwise stated.

You may not reproduce, distribute, modify, publish or commercially exploit any content without our prior written consent.

9. Limitation of Liability

Nothing in these Terms excludes or limits liability where such limitation would be unlawful.

To the maximum extent permitted by applicable law, Malena London shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.

This limitation does not affect any rights that may apply under applicable consumer protection legislation.

10. Website Use

You agree not to:

  • Introduce malicious software, viruses or harmful code;
  • Attempt unauthorised access to our systems;
  • Use the website for fraudulent or unlawful purposes;
  • Interfere with the operation or security of the website.

11. Privacy & Data Protection

Your personal information is collected, processed and protected in accordance with our Privacy Policy and Cookie Policy.

We are committed to handling personal information responsibly and in accordance with applicable data protection regulations, including GDPR requirements where applicable.

12. Governing Law

These Terms shall be governed and interpreted in accordance with applicable laws and regulations relevant to the operation of our business and the regions in which our products and services are offered.

Nothing in these Terms shall limit any mandatory consumer rights that may apply under applicable local legislation.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will become effective once published on this page.

The latest version will always be available through our website.

14. Contact Information

Brand: Malena London

Operated by:
EVERMONT BRANDS LLC

Business Address:
9380 SW 72ND ST
SUITE B 214
MIAMI, FL 33173
UNITED STATES

Email:
contact@malenalondon.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Central European Time – CET)

Customer support is available during standard European business hours to assist customers across our service regions.

We aim to respond to all enquiries within 24 business hours.

Last Updated: 3 June 2026