Payment Policy

This Payment Policy explains the payment methods we accept, how transactions are processed and secured, and important information regarding billing, authorisation and refunds when purchasing from Malena London.

Malena London is operated by EVERMONT BRANDS LLC, a company registered in the State of Florida, United States, serving customers across Europe through our online store.

This policy is designed to provide transparency and security regarding payment transactions conducted through our website.

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1. Accepted Payment Methods

Malena London accepts a variety of secure payment methods. Available payment options may vary depending on your location, device and payment provider availability.

Payment methods may include:

• Visa;
• Mastercard;
• American Express;
• Maestro;
• UnionPay;
• Apple Pay;
• Google Pay;
• Shop Pay;
• PayPal;
• Other payment methods displayed at checkout.

The payment methods available for your order will be displayed during checkout.

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2. Currency

Product prices are displayed in the currency shown on the storefront or selected by the customer where available.

If your payment method uses a different currency, your bank or payment provider may apply currency conversion rates or additional fees.

Any such fees are determined by your payment provider and are outside the control of Malena London.

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3. Payment Processing

Payments are securely processed through trusted third-party payment providers.

Malena London does not store complete credit card or debit card information on its own servers.

All payment information is processed using industry-standard encryption and security measures.

Orders will only enter processing once payment has been successfully authorised and verified.

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4. Order Confirmation

Once your payment has been successfully completed, you will receive an order confirmation email.

This confirmation acknowledges receipt of your order and payment information.

If payment is unsuccessful, your order will not be processed until a valid payment method has been authorised.

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5. Failed or Declined Payments

If your payment is declined, we recommend that you:

• Verify that all payment details have been entered correctly;
• Ensure sufficient funds or available credit are present;
• Contact your bank or payment provider for assistance;
• Try an alternative payment method if available.

Malena London is not responsible for any fees, charges or restrictions imposed by your bank, card issuer or payment provider.

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6. Fraud Prevention & Security

To protect our customers and maintain a secure shopping environment, certain orders may be subject to additional verification procedures.

We reserve the right to:

• Request additional verification information;
• Temporarily hold an order for review;
• Cancel transactions where fraudulent or suspicious activity is suspected.

These measures help protect both customers and our business from unauthorised transactions.

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7. Refunds

Refund eligibility, conditions and processing times are governed by our Return & Refund Policy.

Approved refunds are issued to the original payment method used for the purchase whenever possible.

Depending on your bank, card issuer or payment provider, refund processing times may vary.

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8. Billing Information

Customers are responsible for providing accurate billing information during checkout.

Incorrect or incomplete billing details may result in payment delays, verification requests or order cancellation.

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9. Payment Security

We take payment security seriously and implement reasonable technical and organisational measures designed to protect transaction data.

While no online payment system can guarantee absolute security, we work with reputable payment providers that maintain recognised security standards.

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10. Contact Information

Brand: Malena London

Operated by:
EVERMONT BRANDS LLC

Business Address:
9380 SW 72ND ST
SUITE B 214
MIAMI, FL 33173
UNITED STATES

Email:
contact@malenalondon.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Central European Time – CET)

Customer support is available during standard European business hours to assist customers across our service regions.

We aim to respond to all enquiries within 24 business hours.