Shipping policy

At Malena London, we are committed to delivering your order efficiently, securely and transparently. This Shipping Policy explains our processing times, delivery estimates and shipping procedures for customers across Europe.

Malena London is operated by EVERMONT BRANDS LLC, a company registered in the State of Florida, United States, serving customers across Europe through our online store.

This Shipping Policy is designed to provide clear information regarding order processing, shipping services and delivery expectations for customers throughout Europe.

Complimentary Shipping Across Europe

Order Processing: 1–2 Business Days

Express Delivery Available

Tracked Shipments

1. Shipping Coverage

Malena London currently ships to customers across Europe.

Shipping availability may vary depending on carrier coverage, local regulations and operational limitations.

If we are unable to deliver to your location, you will be notified before your order is fulfilled.

2. Complimentary Shipping

We offer complimentary shipping across Europe.

Available shipping services may vary depending on your delivery location and carrier availability.

Express shipping options may also be available at checkout where supported.

3. Order Processing Cut-Off Time

Orders placed before 5:00 PM (Central European Time – CET) on a business day will generally begin processing the same day.

Orders placed after the cut-off time will begin processing on the next business day.

Orders placed on weekends or public holidays are processed on the next available business day.

4. Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Processing may include:

  • Order verification and confirmation;
  • Quality inspection;
  • Secure packaging;
  • Shipment preparation and dispatch.

During peak periods, holidays or promotional events, processing times may occasionally be extended. We will always aim to dispatch orders as quickly as possible.

5. Delivery Time

Delivery times vary depending on destination, carrier availability and selected shipping service.

Shipping Service Estimated Delivery Time
Express Shipping 4–7 Business Days
Standard Shipping 7–10 Business Days

Estimated delivery times begin once an order has been dispatched.

6. Total Estimated Delivery Time

The total estimated delivery timeframe consists of processing time plus carrier transit time.

  • Processing Time: 1–2 Business Days
  • Express Delivery: Approximately 4–7 Business Days
  • Standard Delivery: Approximately 7–10 Business Days

Actual delivery times may vary depending on destination country, customs procedures and carrier operations.

7. Shipping Carriers

Malena London works with trusted international logistics providers and local delivery partners where required.

  • Express Shipping;
  • Standard Shipping;
  • Local delivery partners where required.

Carrier selection may vary depending on destination and service availability.

8. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Please allow up to 24–48 hours for tracking information to become active after dispatch.

Statuses such as "Label Created" or similar carrier notifications may indicate that the shipment is awaiting its first carrier scan.

9. Delivery Address Responsibility

Customers are responsible for ensuring that all shipping information is complete and accurate at checkout.

Please ensure that your order includes:

  • Full recipient name;
  • Street address;
  • House or building number;
  • City;
  • Postal code;
  • Country.

Incorrect or incomplete address information may result in delays, failed delivery attempts or returned parcels.

10. Shipping Delays

Delivery estimates are provided in good faith but are not guaranteed.

Delays may occasionally occur due to:

  • Carrier network congestion;
  • Severe weather conditions;
  • Customs inspections;
  • Public holidays;
  • Operational or logistical disruptions.

If your order experiences an unexpected delay, our support team will be available to assist.

11. Lost, Missing or Damaged Shipments

If tracking indicates that a parcel has been delivered but you have not received it, we recommend checking with household members, neighbours or building reception services before contacting us.

If your parcel arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of:

  • The outer packaging;
  • The shipping label;
  • The affected product.

We will investigate the issue and provide assistance in accordance with our Return & Refund Policy.

12. Customs Duties, Import Taxes & VAT

Customs duties, import taxes or VAT may apply depending on the destination country and applicable regulations.

Where such charges apply, responsibility for payment will be determined in accordance with the shipping service selected, destination requirements and applicable laws.

13. Delivery Confirmation & Risk

Responsibility for a shipment transfers upon confirmed delivery to the address provided during checkout.

Where appropriate, we will make reasonable efforts to assist customers in resolving carrier-related delivery issues.

14. Contact Information

Brand: Malena London

Operated by:
EVERMONT BRANDS LLC

Business Address:
9380 SW 72ND ST
SUITE B 214
MIAMI, FL 33173
UNITED STATES

Email:
contact@malenalondon.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Central European Time – CET)

Customer support is available during standard European business hours to assist customers across our service regions.

We aim to respond to all enquiries within 24 business hours.

Last Updated: 3 June 2026